OUR CUSTOMER SERVICE PHILOSOPHY
“BUILD WIN/WIN RELATIONSHIPS WITH ALL CUSTOMERS THROUGH DELIVERY OF 100% OF WHAT’S PROMISED, ON TIME, OF MALONE’S QUALITY STANDARDS, AND WITH A POSITIVE ATTITUDE.”
A win/win relationship means that the customer, employee, vendor, subcontractor, and organization wins. Win/win is a frame of heart and mind that constantly seeks mutual benefit in all interactions, and as a result clear expectations are established.
· 100% OF WHAT’S PROMISED:
Our commitment to our customers doesn’t begin when they sign our contract, it begins at the first contact. Our service commitment, limited warranty and commitment to integrity all form a promise to the customer. Every communication, written or verbal, must be forthright, complete and as accurate as possible. Each commitment will be clearly and completely documented. By keeping our promises, win/win relationships are made.
· ON TIME:
On time means keeping our promise of delivery if a specific time or date were given. Changing our schedule needs to come with the realization that another’s schedule will be affected. Being respectful of other’s time is our most important commitment.
· MALONES QUALITY STANDARDS:
Our commitment is to offer our clients the very best horticultural products and services . We do this by utilizing qualified people, getting materials from suppliers of integrity, performing our work always with respect to our customer’s priorities and environment, and delivering each job completely, with each component functioning properly and cosmetically correct.
WITH A POSITIVE ATTITUDE we will always keep in mind that we’re in business to serve others. To provide that service grudgingly or reluctantly defeats our purpose. Courtesy and respect aren’t extras, but are the right of each person we interact with. They are part of our product.